Customer Service

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5 Reasons to Focus More on Customer Retention (Not Acquisition)

5 Reasons to Focus More on Customer Retention (Not Acquisition) AMZ Seller Financing   •   April 15, 2019 Any e-commerce business’ success depends on how it can attract and keep customers. Customers equate to sales, and the more satisfied customers you have, the more sales your e-commerce store will be able to make. The question is what you should focus on – customer retention or customer acquisition? If you are unfamiliar with the terms, customer acquisition is attracting new customers while customer retention is making sure that your past and [...]

By |2019-04-15T14:41:42-05:00April 15th, 2019|Customer Service|0 Comments

How to Maintain Great Focus as a Working from Home Parent

How to Maintain Great Focus as a Working from Home Parent AMZ Seller Financing   •   January 14, 2019 Children are undeniably super adorable. And regardless of how crazy they drive you sometimes, you love your kids beyond measure. However, if you are working from home, your children can be quite a handful. Especially when you have to finish an important task or meet a strict deadline. While working from home may provide you with a greater amount of flexibility as compared to an office job, it is still a [...]

By |2019-02-03T09:12:59-05:00January 14th, 2019|Customer Service, Productivity|0 Comments

6 Reasons to Invest In Your E-Commerce Customer Support

6 Reasons to Invest In Your E-Commerce Customer Support AMZ Seller Financing   •   January 7, 2019 Did you know that three out of five customers do not complete their online purchases because of the business’s poor customer service? When establishing your own online store or business, you might not be entirely focused on building a great customer service. Because you won’t be seeing any of your customers face to face, right? In an ideal scenario, you might think that you will successfully sell a product to a customer. This [...]

By |2019-02-03T09:13:24-05:00January 7th, 2019|Customer Service|0 Comments

7 Tips to Improve Your Online Store’s User Experience

7 Tips to Improve Your Online Store's User Experience AMZ Seller Financing   •   December 31, 2018 To excel as an online seller, your user experience has to be second to none. It will be very hard to keep your customers happy unless they see you care about them. It’s not enough to have great products; you have to offer them more than that. Here are 7 tips for how to improve your user experience, so that your customers keep coming back. 1. Enable Good Loading Speed 2019 is upon [...]

By |2019-02-03T09:13:39-05:00December 31st, 2018|Customer Service|0 Comments

How to Respond to Negative Customer Feedback

How to Respond to Negative Customer Feedback AMZ Seller Financing   •   October 29, 2018 When selling on Amazon, you will be in constant contact with thousands of people. And if you’re a top seller, maybe even with hundreds of thousands! But with great numbers comes great responsibility. What sets great Amazon sellers apart from average ones is the ability to respond to negative customer feedback in the best possible way. Every once in a while, you will have a customer that is not happy with your products or the [...]

By |2019-02-03T09:57:23-05:00October 29th, 2018|Customer Service, Reviews|0 Comments

5 Tips for Dealing With Unhappy Customers

5 Tips for Dealing With Unhappy Customers AMZ Seller Financing   •   August 13, 2018 Sadly, many Amazon sellers fail to understand one simple thing – their financial well-being depends on the absolute satisfaction of their customers. If you want to make money selling on Amazon, the most important thing (apart from having great products) is to have exquisite customer service. But again, so many people don’t understand that customer service is not there to promote your business or market your services. It’s there for one simple reason – helping [...]

By |2019-02-03T16:25:51-05:00August 13th, 2018|Customer Service|0 Comments